Troubleshooting
What to try when you can't sign in, an app stops updating, or an answer is missing something.
The sign-in page does not load
The sign-in form comes from our sign-in service. If something in your browser or network blocks it, there is no form to show, and after a few seconds the page offers Try again.
- Choose Try again.
- Turn off ad-blockers or privacy extensions for louvain.ai, or try a private window.
- On a work network, a proxy or firewall may be blocking it. Try another network, or ask your IT team to allow louvain.ai.
Louvain says "Reconnecting…"
Louvain lost touch with your session for a moment, often after your computer slept or your network changed. It retries on its own; you don't need to sign in again.
A connection needs attention
Open Connections. A connection that stopped updating says so; choose Reconnect and sign in to the app again. Nothing it already imported is lost.
An answer is missing something
- You may not have access to it. Louvain only uses what you could open in the original app. See Who sees what.
- It may still be arriving. A newly connected app takes a while to bring everything in.
- Its app may not be connected. Check Connections, or add the file to your Library.
When an answer says Couldn’t confirm, Louvain found nothing it could check the answer against. Try naming the person, client or document, or asking as of a date.
Still stuck?
Email support@louvain.ai with what you saw and roughly when.